All items must be in a brand new (without signs of installation) and resaleable condition. All parts are inspected for signs of installation upon our receipt of them.
The decision is made based on our assessment of the part and whether it can be resold as "used". In no way shall North America HVAC be liable for any loss, damage, fire, explosion, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action taken due to reading information found on our webs.